There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
I am grateful for all of my problems. After each one was overcome, I became stronger and more able to meet those that were still to come. I grew in all my difficulties.
I had to pick myself up and get on with it, do it all over again, only even better this time.
Salesmanship is limitless. Our very living is selling. We are all salespeople.
We get real results only in proportion to the real values we give.
Honor bespeaks worth Confidence begets trust.
The public is not greatly interested in saving a little money on a purchase at the expense of service.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
The Golden Rule finds no limit of application in business.
Salesmanship, too, is an art; the perfection of its technique requires study and practice.
Change is vital, improvement the logical form of change.
The best way to stop a bad habit is never to begin it.
They serve best who give most of themselves. Self is forgotten by the one who serves, for such a one rejoices to see success coming to others through his or her efforts.
The disciplined are free.
The well-satisfied customer will bring the repeat sale that counts.
The keystone of successful business is cooperation. Friction retards progress.
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
It is always the start that requires the greatest effort.
I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
In every man's life there lies latent energy. There is, however, a spark that, if kindled, will set the whole being afire, and he will become a human dynamo, capable of accomplishing almost anything to which he aspires.
The greatest teacher I know is the job itself.
The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
In setting up a business under the name and meaning of the Golden Rule, I was publicly binding myself, in my business relations, to a principle which had been a real and intimate part of my family upbringing. Our idea was to make money and build business through serving the community with fair dealing and honest value.
The best teamwork comes from men who are working independently toward one goal in unison.
The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
Growth is never by mere chance; it is the result of forces working together.
As a rule, we find what we look for; we achieve what we get ready for.
Luck is always the last refuge of laziness and incompetence.
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.
Success in business does not depend upon genius. Any young man of ordinary intelligence who is normally sound and not afraid to work should succeed in spite of obstacles and handicaps if he plays the game fairly and keeps everlastingly at it.
Business is no longer a matter of profits alone. Profits must come through public confidence, and public confidence is given to any merchant in proportion to the service which he gives to the public.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't
Our very living is selling. We are all salespeople.
I will have no man work for me who has not the capacity to become a partner.
No serious-minded man should have time for the mediocre in any phase of his living.
Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.